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Performance Support

Learning in the Flow of Work

Right info, right moment, right place

Convert SCORM knowledge into tools people use when they work — embedded help, tooltips, microassets, and intelligent nudges.

What We Do

Workflow analysis & moments-of-need mapping
Atomic asset design (tooltips, micro videos, checklists)
Platform integration planning (DAPs, APIs, Teams, SAP, Salesforce)
xAPI event mapping & LRS reporting
Pilot → Iterate → Scale

Deliverables

Workflow map with identified moments of need
1-2 prototype atomic assets (with tooltips, micro videos, checklists)
Integration spec & test plan
xAPI spec + pilot dashboard

Integration Options

DAPs (Whatfix / WalkMe / Apty)

Fastest to implement contextual guidance

Native Widgets (Salesforce, SAP)

Durable & controllable integration

Chatbots / Teams Bots

Nudges & Q&A at the point of need

Acceptance Criteria for Atomic Assets

Every asset meets these standards

Consumable in ≤ 2 minutes
Enable completing the task with less or no supervision
Low friction integration (no heavy IT downtime)
Trackable via xAPI / event logs

Pilot Timeline

Discovery & audit

1-2 Week

Prototype building

1-2 Week

Integration & pilot test

2-4 Week

Review & iterate

1-2 Week

KPIs We Track

% users who used asset before task
Error reduction % (task-specific)
Help ticket reduction (%)
Adoption rate (% of cohort)

Ready to embed learning in your workflows?

Let's pilot one high-impact workflow and prove the value of performance support.

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